User experience with chatbots has been a rocky journey to date. So, what exactly makes Alana Conversational AI different from your run-of-the-mill bot? We’ve all had experiences of chatbots struggling to hold their own in a conversation with a human.
Can conversational AI improve user experience? We show how an Alana AI agent can deliver high-quality, personalised experiences throughout the customer journey.
Has the news of Microsoft’s acquisition of Nuance brought the topic of conversational AI into your boardroom? Conversational assistants are definitely a hot topic at the moment. And with pressure to join the voice-first revolution mounting, businesses are suddenly becoming
Whether you’re asking Alexa to turn up the volume on a favourite playlist or seeking your iPhone’s help with last-minute directions, AI technology makes our casual daily interactions with smart devices possible. But what is Conversational AI? Where does NLP
At Alana, we’re creating the next generation of Conversational AI. We do this by employing some of the best engineering minds in AI and robotics, so we’re keen to keep an eye on and support the next great generation of
This post was first published by Amanda Curry and Alana co-Founder Verena Rieser on Medium.com in June 2020. It is republished here by the kind permission of both authors. The idea of designing an artificial woman is a tale as old as time.
For someone battling loneliness at work, it only takes one person to make a real difference. But what’s to say that person has to be human?
With the rise of conversational applications, how long is it before your employees and customers expect conversational AI as standard?
AI and big data are perfect companions, right? It’s indisputable that access to huge volumes of data allows AI assistants to deliver better, faster, more-accurate responses. But there are downsides too. For example, is this reliance on huge amounts of
How would you describe your role at Alana? Alana’s overall goal is the design and implementation of natural, human-like conversational AI. My research on understanding human conversation, feeds directly into that process. In normal conversations, we are not thinking about