Alana takes the most advanced thinking in Conversational AI and gives it a real world application. This creates a platform that delivers a more intuitive, engaging and entertaining Conversational AI experience.
Where will your next conversation take you?
Real conversations don’t always follow a logical path. Alana can decipher a confusing query and clarify with questions rather than jumping to pre-programmed conclusions. Our AI assistants respond to mood and location, know how to make small talk, and react appropriately based on context from previous interactions.
In short, Alana engages in meaningful conversations that human users will enjoy engaging with.
The Alana team includes experts in linguistics, natural language processing and machine learning from the Heriot-Watt University Interaction lab. By analysing the intricacies of human dialogue, we model the cognitive processes associated with uncertainty and misunderstanding.
You can use Alana to initiate conversations, make recommendations and interpret dialogue between multiple, simultaneous users. And, if a conversation changes direction, our AI assistants follow every digression. And so much more.
A personalised support system for your users
Automate routine tasks to free up more of your time