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Transform Customer Service with Alana
Delight your customers while boosting your business results.
Delight your customers while boosting your business results.
Alana’s AI agent speaks in a natural, human-like way, making every interaction feel smooth and authentic, helping improve customer satisfaction.
Alana uses advanced language processing and smart reasoning to create helpful, friendly conversations that truly address your customers' needs.
Alana can respond in any language, breaking down barriers and making communication easier for everyone.
Alana connects directly to your systems—whether it’s managing orders or updating reservations, it can take immediate action on behalf of your customers.
Whether it’s day or night, Alana is ready to help. If a customer needs to pause the conversation, Alana picks up right where they left off when they return.
Whether at home or on the go, Alana offers support through both chat and voice, so customers can reach out however they prefer.
Alana learns and adapts with every interaction, continuously improving its responses and keeping your team in the loop.
Keep an eye on Alana’s performance in real-time. It automatically flags key conversations, so your team can focus on areas that need extra attention and ensure a great experience.
Find helpful answers to your questions about our multimodal AI agents, from setup to performance-based pricing.
There’s no setup fee—getting started is easy and cost-effective. You only pay based on the AI agent’s performance, so your costs align with the value it delivers to your workflow and customer service.
Multimodal AI enables agents to understand and respond to text, images, and even voice, making interactions more dynamic and intuitive. This allows for more personalised and engaging customer experiences.
Absolutely! Our AI can be trained to reflect your brand’s voice, ensuring that responses feel authentic and aligned with your company’s style.
Our platform follows strict data security protocols and complies with major standards to protect sensitive customer information, ensuring that all data is handled safely.
Please reach out to one of our Alana representatives. They will discuss the requirements of your AI agents to ensure your updated plan aligns perfectly with your needs. The process is straightforward, tailored to accommodate any changes seamlessly.
Yes, the AI can seamlessly switch between customer support and backend tasks like data entry, making your workflow more efficient and reducing response times.
The AI’s ability to process text, images, and data means that tasks like form-filling or product tagging are faster and more accurate, helping streamline operations.
We offer comprehensive support, including live assistance and troubleshooting, to ensure a smooth experience with your AI agent. Our team is here to help whenever you need it.
