Creating purposeful Conversational AI experiences
Alana allows you to fully customise your text and voice-based AI assistants to perform exactly the roles you need. With our technology, you can automate processes, free up your resources and create 24/7 solutions that cut costs and save time. But more than that, we can also help you to create communities of users that feel better supported, more engaged and fully understood.
Are you ready to find out what Alana can bring to your AI conversations?
Smoother dialogue
When conversations stray off script, Alana listens and follows. It has the capability to decipher misunderstanding, engage with small talk and gloss over awkwardly articulated commands and questions. So, in whatever direction a conversation meanders, Alana understands, responds and keeps an extended dialogue flowing forward.
More intuitive responses
By learning from real conversations, we use machine learning to embed natural, human-like behaviour into AI conversational tools. Alana recognises the subtle conversational cues that signal where a line of chat is heading. A pause that suggests indecision.
A change in tone that indicates satisfaction. Or an expression that hints at an upturn in mood. It makes connections, and takes what it learns from interactions to proactively signpost users to information that matches their interests.
The power of recollection
By remembering previous conversations, Alana can shape future dialogue and personalise exchanges. Memory is a powerful addition to AI conversational technology. It allows Alana to make associations, identify correlations and then use this knowledge proactively to make suggestions. This makes Alana much more than your standard AI assistant. It creates a companion.
How can Alana help you to hold better AI conversations?
Enhanced machine learning
Optimises conversation flows for multiple different objectives, e.g. customer engagement, transaction success, or dialogue efficiency
Unscripted dialogue
Supports extended dialogue and digressions to give conversations a more human-like flow
Understands everyday conversational language in context
Alana reads emotional cues, engages in social chat and reacts to events to build relationships with users
Relationship building
With more engagement, Alana makes associations and proactively sources content for users
Retrieving information
Alana remembers and proactively signposts users to information, encouraging users to explore topics
Versatile delivery modes
Alana can be a physical robot companion, take the form of a graphical character, or have a faceless virtual presence
Cross-platform applications
The same experience across multiple web, app, telephony and messenger interfaces
Protecting data
Using private cloud storage, we ensure individual user data is always secure and protected
Ethical design
Alana is built to act and react responsibly and ethically in all social interactions
Where will your next AI conversation take you?
We’re applying Alana’s technology in achieving a range of very different goals. Today, you may need an AI assistant to help book appointments and reactively process enquiries. But what might that turn into? Could Alana end up proactively managing your customers’ accounts? Alana technology is designed to grow alongside your business. So, wherever you want your conversation to go next, Alana is by your side.
