Creating purposeful Conversational AI experiences

Alana allows you to fully customise your text and voice-based AI assistants to perform exactly the roles you need. With our technology, you can automate processes, free up your resources and create 24/7 solutions that cut costs and save time. But more than that, we can also help you to create communities of users that feel better supported, more engaged and fully understood.

Are you ready to find out what Alana can bring to your AI conversations?

Smoother dialogue

When conversations stray off script, Alana listens and follows. It has the capability to decipher misunderstanding, engage with small talk and gloss over awkwardly articulated commands and questions. So, in whatever direction a conversation meanders, Alana understands, responds and keeps an extended dialogue flowing forward.

More intuitive responses

By learning from real conversations, we use machine learning to embed natural, human-like behaviour into AI conversational tools. Alana recognises the subtle conversational cues that signal where a line of chat is heading. A pause that suggests indecision.

A change in tone that indicates satisfaction. Or an expression that hints at an upturn in mood. It makes connections, and takes what it learns from interactions to proactively signpost users to information that matches their interests.

The power of recollection

By remembering previous conversations, Alana can shape future dialogue and personalise exchanges. Memory is a powerful addition to AI conversational technology. It allows Alana to make associations, identify correlations and then use this knowledge proactively to make suggestions. This makes Alana much more than your standard AI assistant. It creates a companion.

How can Alana help you to hold better AI conversations?

Enhanced machine learning

Enhanced machine learning

Optimises conversation flows for multiple different objectives, e.g. customer engagement, transaction success, or dialogue efficiency

Unscripted dialogue

Unscripted dialogue

Supports extended dialogue and digressions to give conversations a more human-like flow

Understands everyday conversational language in context

Understands everyday conversational language in context

Alana reads emotional cues, engages in social chat and reacts to events to build relationships with users

Relationship building

Relationship building

With more engagement, Alana makes associations and proactively sources content for users

Retrieving information

Retrieving information

Alana remembers and proactively signposts users to information, encouraging users to explore topics

Versatile delivery modes

Versatile delivery modes

Alana can be a physical robot companion, take the form of a graphical character, or have a faceless virtual presence

Cross-platform applications

Cross-platform applications

The same experience across multiple web, app, telephony and messenger interfaces

Protecting data

Protecting data

Using private cloud storage, we ensure individual user data is always secure and protected

Ethical design

Ethical design

Alana is built to act and react responsibly and ethically in all social interactions

Where will your next AI conversation take you?

We’re applying Alana’s technology in achieving a range of very different goals. Today, you may need an AI assistant to help book appointments and reactively process enquiries. But what might that turn into? Could Alana end up proactively managing your customers’ accounts? Alana technology is designed to grow alongside your business. So, wherever you want your conversation to go next, Alana is by your side.