When conversations stray off script, Alana listens and follows. It has the capability to decipher misunderstanding, engage with small talk and gloss over awkwardly articulated commands and questions. So, in whatever direction a conversation meanders, Alana understands, responds and keeps an extended dialogue flowing forward.
By learning from real conversations, we use machine learning to embed natural, human-like behaviour into AI conversational tools. Alana recognises the subtle conversational cues that signal where a line of chat is heading. A pause that suggests indecision.
A change in tone that indicates satisfaction. Or an expression that hints at an upturn in mood. It makes connections, and takes what it learns from interactions to proactively signpost users to information that matches their interests.
By remembering previous conversations, Alana can shape future dialogue and personalise exchanges. Memory is a powerful addition to AI conversational technology. It allows Alana to make associations, identify correlations and then use this knowledge proactively to make suggestions. This makes Alana much more than your standard AI assistant. It creates a companion.
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